Frequently Asked Questions
About 118jili

To comply with Philippine gaming regulations, 118jili requires all players to complete KYC (Know Your Customer) verification before making their first withdrawal. You'll need to submit a valid government-issued ID such as a Philippine passport, driver's license, PhilSys national ID, or postal ID. We also require proof of address like a recent utility bill or bank statement showing your name and current address. Upload clear photos or scans of these documents through your account settings. Our KYC team typically reviews submissions within 24-48 hours.

No. 118jili strictly prohibits multiple accounts. Each player is allowed only one account per person, household, IP address, and device. Creating duplicate accounts violates our Terms & Conditions and may result in account suspension and forfeiture of any winnings or bonuses. If you've forgotten your login details, use the "Forgot Password" feature rather than creating a new account. If you believe your account was closed in error, contact our support team for assistance.

If you've forgotten your password, go to the 118jili Login page and click "Forgot Password." Enter the email address or mobile number associated with your account. You'll receive a password reset link via email or SMS. Click the link and follow the instructions to create a new password. For security reasons, choose a strong password that combines uppercase and lowercase letters, numbers, and special characters. If you don't receive the reset link within a few minutes, check your spam folder or contact our 24/7 support team via live chat.

The minimum deposit at 118jili varies depending on the payment method you choose. For GCash and PayMaya, the minimum deposit is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is typically ₱500. We recommend checking the deposit page in your account for the most up-to-date minimums for each payment channel. There is no maximum deposit limit for most methods, though very large deposits may require additional verification for security purposes.

Most deposits at 118jili are credited instantly. GCash and PayMaya transfers typically reflect in your account within seconds. Bank transfers may take a few minutes to a few hours depending on your bank's processing time. If your deposit has not appeared after 30 minutes, please contact our 24/7 support team via live chat and provide your transaction reference number so we can investigate promptly.

118jili does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with GCash, PayMaya, or your bank directly if you are unsure about any charges on their end. Any fees charged by third-party payment providers are outside of 118jili's control.

Withdrawal processing times at 118jili depend on the method selected. GCash and PayMaya withdrawals are typically processed within 1-3 hours during business hours. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks usually take 1-3 business days. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the expected timeframe, contact our support team with your withdrawal reference number for a status update.

The minimum withdrawal amount at 118jili is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. Maximum withdrawal limits vary by account level and verification status. Standard verified accounts can withdraw up to ₱50,000 per day. Players with higher account tiers or VIP status may have elevated withdrawal limits. If you need to withdraw a larger amount, please contact our support team to discuss your options.

Withdrawal requests at 118jili may be declined for several reasons:

• Your KYC verification is incomplete or documents have not been approved yet
• You have an active bonus with wagering requirements that have not been met
• The withdrawal amount is below the minimum threshold
• Your account has been flagged for a security review
• The payment details you entered do not match your registered account information

If your withdrawal was declined, our support team will notify you with the specific reason. Contact us via live chat for assistance in resolving the issue quickly.

Yes. All games at 118jili use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and fair. Our slot games, table games, and other RNG-based titles are regularly tested and audited by independent third-party testing agencies. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency. 118jili is committed to offering a fair gaming environment for all Filipino players.

Absolutely. 118jili is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS devices — no app download required. Simply visit 118jili on your phone's browser and log in to your account. The mobile interface is smooth, responsive, and designed for touch screens, so you get the same great experience whether you're playing from Metro Manila, Cebu, Davao, or anywhere else in the Philippines.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific terms attached to each 118jili bonus before claiming.

Yes, 118jili rewards loyal players through a tiered VIP program. As you play more games and accumulate points, you progress through VIP levels that unlock increasingly valuable perks. Benefits include higher withdrawal limits, faster processing times, exclusive reload bonuses, dedicated account managers, and special invitations to VIP events. Your VIP status is calculated based on your real-money wagering activity. Log in to your 118jili account and visit the VIP section to check your current level and the rewards available to you.

If a game freezes or crashes during a session at 118jili, don't worry — your account balance and game state are saved automatically. Simply refresh your browser or close and reopen the game. If you were in the middle of a spin or hand when the crash occurred, the game will resume from where it left off once you reload. If the issue persists, try clearing your browser cache, switching to a different browser, or checking your internet connection. Contact our support team if the problem continues and we'll investigate on our end.

Security is a top priority at 118jili. We use industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA) as an optional extra layer of security for your account. For more details on how we handle your data, please review our Privacy Policy.

118jili provides a full suite of responsible gaming tools accessible from your account settings. You can set deposit limits, loss limits, session time limits, and cool-off periods at any time. To activate self-exclusion, go to the Responsible Gaming section in your account or contact our support team directly. Remember, 118jili is strictly for players aged 21 and above. If you feel your gambling is becoming a problem, we encourage you to use these tools or reach out to our support team for guidance. For more information, visit our Responsible Gaming page.