118jili Privacy
Policy

1. Introduction

This Privacy Policy ("Policy") describes how 118jili ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the 118jili website located at https://118jili.net and all associated services, games, and features (collectively, the "Platform").

118jili is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Policy is designed to help you understand what information we collect, why we collect it, and how you can manage, export, and delete your information.

By registering an account or using the 118jili Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Policy, you must immediately cease using the Platform.

2. Information We Collect

118jili collects several types of information from and about users of the Platform. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account with 118jili, we collect the following personal information:

• Account Information: Full name, date of birth, email address, mobile phone number, username, and password.
• Identity Verification Documents: Government-issued ID (such as a Philippine passport, driver's license, or national ID), proof of address (utility bills, bank statements), and proof of payment method ownership. These documents are required to comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Payment Information: Details of your payment methods including GCash account, PayMaya account, bank account numbers, and credit/debit card information. Payment processing is handled by secure third-party payment processors, and 118jili does not store full credit card numbers on our servers.
• Communication Data: Any information you provide when you contact our customer support team via live chat, email, or other communication channels, including the content of your messages and any attachments.

2.2 Information Collected Automatically

When you access or use the 118jili Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• IP Address and Location: Your IP address, approximate geographic location (country, region, city), and internet service provider.
• Usage Data: Pages visited, games played, time spent on the Platform, links clicked, search queries, and other interactions with the Platform.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and other financial transactions conducted through your 118jili account.
• Log Data: Server logs that record your activity on the Platform, including access times, error logs, and session data.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, identity verification service providers, fraud prevention agencies, and marketing partners. This information is used to supplement the data we collect directly from you and to improve the accuracy of our records.

3. How We Use Your Information

118jili uses the personal information we collect for the following purposes:

3.1 Account Management and Service Delivery

• To create and manage your 118jili account;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide access to games, promotions, and other Platform features;
• To communicate with you about your account, transactions, and Platform updates.

3.2 Legal and Regulatory Compliance

• To comply with applicable Philippine laws and gaming regulations;
• To fulfill our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To respond to lawful requests from government authorities and regulatory bodies.

3.3 Platform Improvement and Analytics

• To analyze usage patterns and improve the functionality and user experience of the Platform;
• To develop new features, games, and services based on player preferences;
• To conduct internal research and analytics to better understand our player base;
• To monitor and maintain the security and integrity of the Platform.

3.4 Marketing and Promotions

With your consent, 118jili may use your contact information to send you promotional offers, bonus notifications, and news about new games and features. You can opt out of marketing communications at any time by updating your account preferences or contacting our support team.

3.5 Responsible Gaming

We use your gaming activity data to monitor for signs of problem gambling and to enforce responsible gaming measures, including deposit limits, session limits, and self-exclusion requests. This use of your data is in your best interest and is required by applicable gaming regulations.

4. Cookies & Tracking Technologies

4.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit the 118jili Platform. They allow us to recognize your device, remember your preferences, and provide a more personalized experience. We also use similar tracking technologies such as web beacons, pixel tags, and local storage.

4.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies.
• Performance Cookies: These cookies collect information about how you use the Platform, such as which pages you visit most often and whether you receive error messages. This data helps us improve Platform performance.
• Functionality Cookies: These cookies allow the Platform to remember your preferences, such as your language settings and display preferences, to provide a more personalized experience.
• Analytics Cookies: We use analytics tools to understand how players interact with the Platform. This data is aggregated and anonymized and is used solely for internal analysis and improvement purposes.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the 118jili Platform and your ability to access certain features.

5. Data Sharing and Disclosure

118jili does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating the Platform and delivering our services. These include payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank partners), identity verification providers, fraud prevention services, customer support platforms, and cloud hosting providers. These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared.

5.2 Legal and Regulatory Requirements

We may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or regulatory directive. This includes disclosures required under Philippine gaming regulations and anti-money laundering laws.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 118jili's business, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.

5.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 118jili, our players, or the public, including to prevent fraud, enforce our Terms & Conditions, or respond to security incidents.

6. Data Security

118jili takes the security of your personal information seriously and implements a range of technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and the 118jili Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Storage: Sensitive personal data, including identity documents and payment information, is encrypted at rest on our secure servers.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for and block unauthorized access attempts.
• Two-Factor Authentication: We offer two-factor authentication (2FA) for account login to provide an additional layer of security for your account.

6.2 Organizational Safeguards

• Access to personal data is restricted to authorized 118jili personnel on a need-to-know basis;
• All staff with access to personal data are trained on data protection and privacy best practices;
• We conduct regular security audits and vulnerability assessments of our systems;
• We have incident response procedures in place to address data breaches promptly and effectively.

6.3 Data Breach Notification

In the event of a data breach that affects your personal information, 118jili will notify you and the relevant Philippine regulatory authorities as required by the Data Privacy Act of 2012. Notification will be provided within the timeframes prescribed by applicable law.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal information held by 118jili:

• Right to Access: You have the right to request a copy of the personal information we hold about you, including information about how it is being used and with whom it has been shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You can update most of your account information directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance purposes.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time through your account settings.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer via the contact details provided in Section 12 of this Policy. We will respond to your request within 30 days of receipt.

8. Data Retention

118jili retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods are as follows:

• Account Information: Retained for the duration of your account and for a period of five (5) years following account closure, as required by Philippine gaming and financial regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in compliance with anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the completion of the relevant transaction.
• Communication Records: Customer support communications are retained for two (2) years from the date of the last interaction.
• Marketing Data: Marketing preferences and consent records are retained until you withdraw your consent or for three (3) years from the date of last interaction, whichever is earlier.

Upon expiry of the applicable retention period, your personal information will be securely deleted or anonymized in accordance with our data disposal procedures.

9. Children's Privacy

The 118jili Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to use the Platform or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that information from our records and close the associated account. If you believe that a minor has provided us with personal information, please contact us immediately at the details provided in Section 12.

10. International Data Transfers

118jili primarily processes and stores your personal information on servers located within the Philippines. However, some of our third-party service providers may process your data in other countries. Where such international transfers occur, we ensure that appropriate safeguards are in place to protect your personal information in accordance with the requirements of the Philippine Data Privacy Act of 2012.

These safeguards may include contractual clauses that require the recipient to protect your personal information to the same standard as required under Philippine law, or reliance on the recipient country's adequacy determination by the National Privacy Commission of the Philippines.

11. Updates to This Privacy Policy

118jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes to this Policy, we will notify you by posting the updated Policy on the Platform with a revised "Last Updated" date and, where appropriate, by sending you a notification via email or account notification.

Your continued use of the 118jili Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the Platform
• Email: [email protected]

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.